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How To Update Your Barco Clickshare?

Barco Clickshare

Barco Clickshare is a wireless, click-to-share group collaboration system for conference room meetings. It offers flexible, engaged, and productive meetings with instant and easy collaboration in your medium-to-large meeting rooms. But to give employees the greatest opportunity for collaboration, ensure your units are secure and powerful with the latest updates.

There are four methods for updating a Clickshare:

  • Schedule updates using XMS Cloud. 
  • Automatic updates by connecting your Clickshare Base Unit to the network
  • Manually upload the firmware on the Clickshare Web Configuration page.
  • Manual update using a USB flash drive. 

With Clickshare, updating to the latest software can be done at any time, in any season. It’s quite a straightforward method. Just connect your base unit to the network for automatic updates. Barco Clickshare updates give you a competitive edge. It regularly releases firmware updates for its Clickshare system, making it even more powerful. In fact, installing these updates on the base unit is simple and can even be done remotely. 


Why Update?

Clickshare always tries to increase the simplicity of its products and boost the user experience with interesting functionality enhancements and bug fixes. Therefore, keeping your unit as updated, powerful, efficient, and user-friendly as possible is important. 

There are many reasons why you should keep your Clickshare unit up-to-date:

  • It maximises product performance and experiences stress-free collaboration.
  • Become compatible with the latest operating systems to support new functionalities and updates. 
  • Each change in protocol is also reflected in updates. 
  • Keep your device safe and secure at all times. When new bugs or vulnerabilities are detected, it immediately take action to update open-source components. 
  • Access the latest product enhancements and features for Clickshare.
  • Your devices are supported since Barco Clickshare only supports the latest software version on devices.
  • It assures compatibility with newly certified AV peripherals.
  • Helps get rid of bugs and known issues in every new update.
  • Expands the set of REST API commands whenever new functions are added to Clickshare.
  • Work seamlessly with the Clickshare Desktop App and Mobile App.

How to update?

Updating the latest firmware on your Clickshare devices and installing the latest version of the Clickshare App helps you experience the benefits of the added functionalities. Follow these steps to update your Clickshare via different methods: 

Using The XMS Cloud

With the XMS (Cloud) Management Platform, Barco Clickshare updates firmware for large numbers of Clickshare Base Units. However, make sure your Clickshare is connected to the network and managed via the XMS Cloud Management Platform. The steps are as follows: 

  1. Login to the XMS Cloud
  2. Navigate to the Devices page in the XMS Cloud.
  3. Select the Base Unit that needs to be updated.
  4. Select Actions > Upgrade

The option Upgrade is, by default, visible in the Actions menu of that base unit that needs to be updated with the latest firmware.

  1. Click Upgrade to update the base unit’s firmware.

Automatically Through Clickshare WebUI

Suppose the automatic firmware update setting is enabled (by default enabled) in your Clickshare Base Unit WebUI, and your Base Unit is connected to the network. In that case, the system will automatically detect and install firmware updates for you. 

However, it is recommended to re-install the Clickshare App as, in some cases, it might not update automatically.

Manually Through Clickshare WebUI

  1. Download the latest firmware zip file.
  2. Unzip the zip file.
  3. Log into the Clickshare Configurator. 
  4. Go to Support & Updates > Firmware Update.
  5. To upload a firmware version, click on Upload firmware. A browser window opens.
  6. Browse the file with the new firmware and click Open to start the upload.
  7. Updating the software to the Base Unit takes several minutes. Progress can be seen on the meeting room display.
  8. Clickshare Base Unit reboots automatically, and the Base Unit software is updated.

Using A USB Stick?

  1. Format your USB stick. 
  2. Download the latest firmware zip file.
  3. Unzip the zip file.
  4. Rename the .enc file to clickshare_firmware.enc
  5. Copy the renamed file to the root directory of a USB stick. You can have multiple firmware files for multiple device types on the same stick.
  6. Insert the USB stick into the USB port of the Base Unit.
  7. Installation starts automatically, and will indicate progress on the meeting room screen.
  8. Remove the USB stick when the on-screen message indicates that the process is finished.
  9. The base unit will reboot automatically.

How do I access my Clickshare settings?

Clickshare regularly updates the systems to offer new features, firmware, and security updates to ensure that you get the most from your package. Thus, the Clickshare Configurator helps you stay up-to-date. But how do you access the Clickshare settings? Here’s how: 

  1. Connect your PC or Mac to the Clickshare Base Unit
  2. Use a Wired or Wireless IP
  3. Log in using your admin username and password
  4. And then, you are connected.

How do I reset my Clickshare?

Suppose your Clickshare fails to connect to the base unit or the button LED keeps blinking-app toggles between preparing and idle, or the base unit wakes from standby. And the issue is seen daily. In such a case, only a reboot makes the base unit functional again. 

Basically, there are multiple ways to reset the Clickshare: 

Using Base Unit Web Interface

  1. Log in to the Configurator.
  2. Click Support & Updates → Troubleshoot.
  3. Click Reset to factory defaults.
    The following message is displayed: “This action will remove all settings of the Base Unit and replace them with the default settings. Are you sure you want to continue?”
  4. If you want to continue, click Yes, remove all settings otherwise click No, I changed my mind.
    When yes is clicked, the system starts a reboot. 

Using Base Unit Reset Button

  1. Disconnect the Clickshare power supply.
  2. Press and hold the reset button of the Clickshare Base Unit with a paperclip.
  3. While holding the reset button, reconnect the Clickshare’s power supply.
  4. Hold the reset button until the red-white flash of the power button flashes white.

Via XMS Cloud

  1. Connect to the XMS Cloud and log in with your credentials.
  2. If you have rights to more than one tenant, select the right tenant/company name in which this Base Unit is located.
  3. In the “Devices” overview, select the device from the list.
  4. In the top menu, select “Delete” and confirm that you wish to delete the device. This will erase all settings of your device in the same way as a factory reset if the unit is online.

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